New Player Guide: Getting Help

Last Updated: 6/7/2024

If you encounter a problem that prevents you from accessing your account or that keeps you from playing the game, we're here to help.

You can contact The Elder Scrolls Online Customer Support team through any of these means:

If you are on PC/Mac you can press “F1" to open the Help menu and submit a ticket in game
Submit a ticket via our website at http://help.elderscrollsonline.com

Don't forget that if you ever have additional gameplay questions, you should navigate to the in-game Help menu for more information on the game's features and mechanics. In addition, you can visit the Players Helping Players section in the official ESO forums to talk to the ESO community or check out any of the player-made guides right here.